Axapta can help you maintain a constant dialogue with your customers. By knowing your customers and their needs, you can deliver the exact products and services they seek. When you service their needs effectively, you gain their loyalty.

Centralized Customer Information

You can manage business relationships more effectively with all your business information stored in one database. For example, your sales force can plan and evaluate activities and easily spot new opportunities. They can create, manage, and analyze campaigns directly from Axapta.

Better Service

Self-service portals for sales representatives and customers are fast and easy to launch, and help your company provide better service.

Sales reps on the road have easy access to vital information. Using a mobile phone, a hand-held PC, or an Internet browser, they can access customer-related information such as projects, invoices, order history, and current total revenue from just about anywhere.

Customer self-service portals let your customers browse through personalized product catalogues, track shipments of their ordered items, and maintain their own contact information.

Sharing and Exchanging Knowledge

Your entire organization can gain from sales knowledge. Information that is usually only accessible by accounting or sales staff can now be made available to throughout the organization. The walls separating front office and back-office activities fade, resulting in more efficient use of your data.

Document Management

The Document Management module allows you to track and store contacts, sales orders, and quotes. Because Axapta gives you the option to integrate your computer system with your telephone system for automatic dial up, you can store email messages, SMS messages, and phone calls, as well.