Mobyz's Call Tracking system is fully integrated to Baan and allows the user to log product issues, route and track investigations into the issues, and produce issue reports. The call or issue can come from a direct customer, or from a third party who may have purchased your product through a reseller or other channel partner.

Call Tracking captures the customer name, address, phone number, the name of the individual logging the issue, their position within the company and the entity from whom they purchased the product if they are not a direct customer. It also lets the user record the product, lot number and nature of the issue at the time of the call. The technician handling the call has the ability to see the product's known problems and the fixes that are available.

Key Features

• Fully integrated with Baan
• Allows Customer Service Representatives to see the number of calls registered by the customer at the time of order entry
• Displays the status of issues by specific Item or Customer

Reports & Display Sessions

• Provides information regarding calls by customer, and calls by item
• Prints Problems, Symptoms and Fixes

Supported Baan Versions

• Baan IV and Baan V (UNIX and NT)